物流政策

Last Updated: January 12, 2026

Shipping Overview

At RONDURE, we are committed to delivering your lighting products safely and efficiently. All orders are shipped from China.

Processing Time
Orders are typically processed within 1-3 business days after payment confirmation
Processing time does not include shipping time
Orders placed on weekends or holidays will be processed on the next business day
You will receive a shipping confirmation email with tracking information once your order has been dispatched

Shipping Destinations

We ship internationally to customers worldwide.

Delivery Time

International delivery typically takes 7-15 business days after your order has been shipped.

Please note that delivery times are estimates and not guaranteed. Actual delivery times may vary depending on your location, carrier performance, customs clearance, and other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

Your shipping address
Package weight and dimensions
Current carrier rates

The exact shipping cost will be displayed before you complete your purchase.

Order Tracking

Once your order ships, you will receive:

A shipping confirmation email
Tracking number
Link to track your package

You can track your order status by:

Clicking the tracking link in your shipping confirmation email

Delivery Issues

Lost or Stolen Packages:

If your tracking shows the package was delivered but you did not receive it:

Check with neighbors or building management
Verify the shipping address on your order
Contact us at service@rondures.com within 7 days of the delivery date

We will work with the carrier to investigate and resolve the issue.

Damaged Packages:

If your package arrives damaged:

Take photos of the damaged packaging and product
Contact us at service@rondures.com within 7 days of delivery
Provide your order number and photos

We will arrange for a replacement or refund at no additional cost to you.

Delayed Shipments:

If your order has not arrived within the estimated delivery timeframe:

Check the tracking information for updates
Contact us at service@rondures.com with your order number

We will investigate with the carrier and provide a resolution.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts:

We will contact you to arrange reshipment
Additional shipping charges may apply for reshipment
Refunds will be issued minus the original shipping cost

Holidays and Peak Seasons

During holidays and peak shopping seasons:

Processing times may be extended by 1-2 business days
Carrier delays may occur
We recommend ordering early to ensure timely delivery

For shipping questions or concerns, please contact us at:

Email: service@rondures.com

We will respond to your inquiry as soon as possible.